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Tropical Hill

Privacy Policy

Last Updated: August 12, 2026

Tropical Hill respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, and protect information.

1. Information We Collect

When using Tropical Hill, we may collect:

Account Information

  • Name
  • Email address
  • Business name
  • Business address
  • Login credentials

Billing Information

  • Subscription plan and billing status
  • Payment details (processed directly by our payment processor — we do not store full card numbers)

Usage Information

  • Pages visited
  • Platform activity
  • Device information
  • IP address

Customer Data You Upload or Connect

  • Your customers' names, phone numbers, and emails
  • Service addresses and job/appointment details
  • Estimates, invoices, and communication history
  • Emails and messages synced from a connected Gmail account, if you enable that integration

2. How We Use Information

We use collected information to:

  • Operate the Tropical Hill platform and your business website
  • Process payments and manage subscriptions
  • Provide customer support
  • Improve product performance
  • Monitor security and prevent abuse
  • Communicate service updates, billing notices, and — where you've opted in — marketing emails

3. Customer Data Ownership

Businesses using Tropical Hill ("tenants") own the customer data they store on the platform.

Tropical Hill acts as a data processor for that customer data — we process it only to provide platform functionality on the tenant's behalf, and only the tenant's own account holders can access it.

We do not sell customer data.

4. Cookies and Analytics

Tropical Hill uses cookies and similar technologies to:

Users may disable cookies through browser settings; doing so may limit some platform functionality (such as staying signed in).

  • Keep you signed in
  • Improve performance
  • Understand platform usage
  • Enhance user experience

5. Data Security

We take reasonable measures to protect data, including:

However, no system can guarantee absolute security, and we cannot guarantee the security of information transmitted to us.

  • Encrypted connections (HTTPS/TLS)
  • Secure, access-controlled cloud infrastructure
  • Tenant-level data isolation within our database
  • Hashed, never-plaintext account passwords

6. Third-Party Services

We share information with the following categories of service providers, only as needed for them to perform services on our behalf:

These providers are contractually restricted from using your information for any purpose other than providing services to us.

  • Payment processing — Stripe
  • Transactional and marketing email — Mailtrap, and Gmail (only if you connect your own Gmail account)
  • Authentication — Google OAuth (if you sign in with Google)
  • Cloud hosting and database infrastructure
  • Analytics tools

7. Data Retention

We retain data for as long as necessary to:

You may request deletion of your account and associated data at any time by contacting us; we'll delete or anonymize it unless we're required to keep it for legal, tax, or security purposes.

  • Operate the platform for active accounts
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

8. Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; or to receive a copy of your data in a portable format.

California residents: we do not sell or share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA/CPRA.

To exercise any of these rights, contact us at the email below. We'll respond within the timeframe required by applicable law. If your data is held by a business using Tropical Hill as their CRM, we'll direct you to that business, since they control their own customer data.

9. International Data Transfers

Tropical Hill is operated from, and our infrastructure is hosted in, the United States. If you access the platform from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

10. Children's Privacy

Tropical Hill is not intended for children under 13, and we do not knowingly collect information from children under 13. If we learn we've collected such information, we will delete it.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons. We'll update the "Last Updated" date above, and for material changes, we'll provide additional notice (such as an email or in-app notice).

12. Contact

If you have questions about this Privacy Policy or want to exercise your data rights:

Tropical Hill

[email protected]